{"id":9253,"date":"2026-07-15T23:19:56","date_gmt":"2026-07-15T21:19:56","guid":{"rendered":"https:\/\/artdeluxe-naturel.com\/remboursements_retours\/"},"modified":"2026-07-26T22:09:51","modified_gmt":"2026-07-26T20:09:51","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/artdeluxe-naturel.com\/en\/remboursements_retours\/","title":{"rendered":"Politique de remboursement et de retours"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Cette page reprend les conditions de retour et de remboursement applicables aux commandes pass\u00e9es sur artdeluxe-naturel.com. Elle est extraite des articles 7, 8 et 9 de nos <a href=\"https:\/\/artdeluxe-naturel.com\/en\/conditions-generales-de-vente-cgv\/\">Conditions G\u00e9n\u00e9rales de Vente<\/a>, qui font foi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Droit de r\u00e9tractation : 14 jours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur (article L.221-18 du Code de la consommation), le Client dispose d&rsquo;un droit de r\u00e9tractation de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception des produits pour les retourner \u00e0 BHM EXPORT sans justification ni p\u00e9nalit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer ce droit, le Client doit notifier sa d\u00e9cision par courrier \u00e9lectronique \u00e0 <a href=\"mailto:contact@artdeluxe-naturel.com\">contact@artdeluxe-naturel.com<\/a> ou par courrier postal \u00e0 BHM EXPORT, 82 Rue Manin, 75019 Paris, dans le d\u00e9lai imparti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9tat des produits retourn\u00e9s<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les produits doivent \u00eatre retourn\u00e9s dans leur emballage d&rsquo;origine, non ouverts, non utilis\u00e9s et en parfait \u00e9tat de revente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frais de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les frais de retour sont \u00e0 la charge du Client, sauf en cas de produit d\u00e9fectueux ou d&rsquo;erreur de livraison.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d&rsquo;exercice du droit de r\u00e9tractation, BHM EXPORT proc\u00e9dera au remboursement du montant total de la commande (hors frais de retour) dans un d\u00e9lai maximum de <strong>14 jours<\/strong> \u00e0 compter de la r\u00e9ception des produits retourn\u00e9s ou de la preuve d&rsquo;exp\u00e9dition fournie par le Client.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund will be issued via the same payment method used for the original order, unless the Client expressly agrees to another method. BHM EXPORT reserves the right to defer the refund until the returned products have been received and their condition verified.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exceptions au droit de r\u00e9tractation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-28 du Code de la consommation, le droit de r\u00e9tractation ne peut \u00eatre exerc\u00e9 pour les biens susceptibles de se d\u00e9t\u00e9riorer ou de se p\u00e9rimer rapidement, ni pour <strong>les biens descell\u00e9s apr\u00e8s la livraison qui ne peuvent \u00eatre renvoy\u00e9s pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9<\/strong> \u2014 ce qui vise notamment nos produits cosm\u00e9tiques et nos denr\u00e9es alimentaires dont l&#8217;emballage ou l&rsquo;operculage a \u00e9t\u00e9 ouvert.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Formulaire type de r\u00e9tractation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u00c0 l&rsquo;attention de BHM EXPORT, 82 rue Manin, 75019 Paris \u2014 contact@artdeluxe-naturel.com :<br>Je vous notifie par la pr\u00e9sente ma r\u00e9tractation du contrat portant sur la vente du bien ci-dessous :<br>\u2014 Command\u00e9 le \/ re\u00e7u le : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<br>\u2014 Num\u00e9ro de commande : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<br>\u2014 Nom du (des) consommateur(s) : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<br>\u2014 Adresse du (des) consommateur(s) : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<br>\u2014 Signature (en cas de notification sur papier) : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<br>\u2014 Date : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Garanties l\u00e9gales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The products supplied by BHM EXPORT benefit from the legal guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code) and from the guarantee against hidden defects (Articles 1641 et seq. of the Civil Code). In the event of a lack of conformity, the Client may request the repair or replacement of the product or, failing that, a reduction in price or the rescission of the contract.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute demande de retour ou de remboursement : <a href=\"mailto:contact@artdeluxe-naturel.com\">contact@artdeluxe-naturel.com<\/a> \u2014 BHM EXPORT, 82 Rue Manin, 75019 Paris.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cette page reprend les conditions de retour et de remboursement applicables aux commandes pass\u00e9es sur artdeluxe-naturel.com. Elle est extraite des articles 7, 8 et 9 de nos Conditions G\u00e9n\u00e9rales de Vente, qui font foi. Droit de r\u00e9tractation : 14 jours Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur (article L.221-18 du Code de la consommation), le Client [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9253","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement et de retours | Artdeluxe Paris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/artdeluxe-naturel.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement et de retours | Artdeluxe Paris\" \/>\n<meta property=\"og:description\" content=\"Cette page reprend les conditions de retour et de remboursement applicables aux commandes pass\u00e9es sur artdeluxe-naturel.com. 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